Privacy Policy
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PetNest Animal Hospital is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information, including your mobile phone number, when you interact with our website, forms, and SMS texting service.
Information We Collect
Personal Information: When you sign up for our SMS texting service or submit a form on our website, we may collect personal details such as your name, phone number, email address, and any other information you provide.
Usage Information: We may collect information about how you use our SMS service, including message interactions, timestamps, and communication preferences.
How We Use Your Information
- Providing Services: We use the information collected to deliver, manage, and improve our SMS texting and appointment reminder services.
- Communications: By providing your phone number during registration or in web forms, you consent to receive SMS messages about your account, appointments, and updates.
Message frequency may vary.
Standard message and data rates may apply.
To stop receiving messages, reply STOP to (469) 956-6100. - Customer Support: We may use your contact information to respond to inquiries or assist with service-related issues.
- Analytics: We may analyze usage patterns to enhance our communication systems and service quality.
Information Sharing
We respect your privacy. Your phone number will not be shared with any third parties.
We do not sell, rent, or share your personal information with affiliates, partners, or any outside parties.
We may only disclose personal information if required by law or in response to a valid legal process (e.g., court order or subpoena).
Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.
Security
We implement reasonable security measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction.
Your Choices
- Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to (469) 956-6100.
- Access & Update: You may request access to or corrections of your personal information by contacting us directly.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe we have collected information from a child under 13, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Updates will be posted on our website.
Contact Us
If you have any questions or concerns about this Privacy Policy or our SMS texting service, please contact us at (469) 956-6100
Last updated: October 26, 2025