PetNest Animal Hospital values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit forms, schedule appointments, communicate with us, request prescriptions, or use our SMS texting services.
By using our website or services, you agree to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including:
We may also collect limited technical information such as:
We use your information to provide quality veterinary care and improve your experience with PetNest Animal Hospital. This may include:
If you provide your mobile phone number, you consent to receive text messages from PetNest Animal Hospital regarding:
Message frequency may vary. Standard message and data rates may apply based on your wireless carrier plan.
To stop receiving text messages at any time, reply STOP to (469) 956-6100.
For assistance, contact us directly at (469) 956-6100.
At PetNest Animal Hospital, your pet’s health, safety, and well-being are our highest priorities. To help ensure the quality, authenticity, and effectiveness of every medication we prescribe, effective January 1, 2026, our hospital will no longer process prescription requests directly through third-party pharmacies, such as Chewy, 1-800-PetMeds, Amazon Pharmacy, and similar providers.
Clients may continue to obtain medications through our hospital pharmacy, our approved online pharmacy, or request a written prescription to be filled at a pharmacy of their choice. Our online pharmacy often offers competitive pricing, manufacturer-backed products, and convenient home delivery.
We are committed to safeguarding both your personal information and your pet’s medical records. Limiting the sharing of prescription information with third-party vendors helps us better protect your privacy and maintain control over sensitive medical data.
Many pharmaceutical manufacturers only honor product guarantees when medications are purchased directly through a licensed veterinary hospital or an approved veterinary pharmacy. These guarantees may include reimbursement for diagnostic testing and treatment costs if a product fails to perform as intended or causes an adverse reaction.
We can only verify the proper sourcing, storage, handling, and authenticity of medications dispensed through our hospital or trusted pharmacy partner. Products obtained through third-party pharmacies may not always meet the same standards and could be at risk for improper storage, expiration, or counterfeit substitution.
Processing prescriptions through our hospital or approved pharmacy helps reduce delays, minimize communication errors, and ensure your pet receives the correct medication as quickly as possible.
If your pet experiences an unexpected reaction to a medication purchased through our hospital or approved pharmacy, we can work directly with the manufacturer to facilitate support, investigation, and potential reimbursement. This level of assistance is often unavailable when medications are obtained through outside pharmacies.
Many medications can be dispensed directly from our hospital, allowing your pet to begin treatment immediately. We also frequently offer manufacturer promotions, rebates, and multi-month purchase discounts.
Our secure online pharmacy provides authentic, manufacturer-backed medications delivered directly to your home. Clients may also benefit from special promotions, auto-ship programs, free shipping offers, and competitive pricing.
We respect every client’s right to choose where they purchase medications. Upon request, we will gladly provide a written prescription that can be filled at the pharmacy of your choice, provided your pet has a current examination on file and any required testing has been completed.
We appreciate your understanding and partnership in helping us provide the highest standard of care for your pets. By obtaining medications through PetNest Animal Hospital or our approved pharmacy, you help ensure that every product meets veterinary standards for quality, safety, and effectiveness.
We remain committed to supporting your choices and will continue to provide written prescriptions upon request, provided your pet’s examination and medical records are current and meet prescribing requirements.
We respect your privacy and do not sell, rent, or trade your personal information.
We may share information only in limited situations, including:
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, disclosure, or loss.
We retain personal information only for as long as necessary to:
You may contact us to:
Our website may use cookies or similar technologies to improve website performance, understand visitor behavior, and enhance user experience.
Our website and services are not directed toward children under 13 years of age. We do not knowingly collect personal information from children.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We may update this Privacy Policy from time to time to reflect changes in business practices, technology, pharmacy policies, or legal requirements.
PetNest Animal Hospital
Phone: (469) 956-6100
Email: info@petnestanimalhospital.com
Website: https://petnestanimalhospital.com
Last Updated: June 06, 2025
Full-service pet care including wellness, surgery, dental, and diagnostics you can trust.
Mon–Fri: 8 AM – 6 PM
Sat: 8 AM – 2 PM
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